The owner of the online store riverrope.com (hereinafter referred to as the “Online Store”) is Riverrope OÜ (registry code 16888128), located at Savi street 34, 80040, Pärnu, Pärnumaa.

Validity of the Sales Agreement, Product and Price Information

These Terms of Sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A delivery fee will be added to the price for the delivery of the goods.

The delivery fee depends on the buyer’s location and delivery method. The delivery fee will be displayed to the buyer when placing an order.

Information about the product is provided directly next to the product in the online store.

Placing an Order

To order a product, add the desired items to the shopping cart. To place an order, fill in the required fields and select the preferred delivery method for the products. The total amount to be paid will be displayed on the screen, which can be paid through online banking or other payment methods.

The agreement becomes effective upon the payment of the amount due to the Online Store’s bank account.

If the ordered goods cannot be delivered due to the product being out of stock or for any other reason, the buyer will be notified at the earliest opportunity, and the paid amount (including delivery costs) will generally be refunded within 1-2 working days. Depending on the payment method, the refund process may take up to 7 working days.

Delivery

The buyer covers the shipping costs. The pricing information is displayed alongside the shipping method.

Domestic shipments within Estonia usually arrive at the buyer’s designated destination within 3-7 working days from the date the sales agreement becomes effective. For international deliveries outside Estonia, the delivery usually takes 3-14 calendar days.

In exceptional cases, the Online Store has the right to deliver the goods within 45 calendar days.

If the Online Store has informed the buyer on the website or in the order confirmation about delivery issues and a deadline exceeding 30 calendar days, the deadline published by the Online Store applies.

For information regarding delivery times and costs, please contact the Online Store at info@riverrope.com. Delivery time and cost vary depending on the country of destination.

Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days. Depending on the products, the buyer may not have the right of withdrawal; see the conditions listed in § 53, subsection 4 of the Law of Obligations Act.

The right of withdrawal does not apply if the buyer is a legal person.

To use the 14-day return right, the ordered product must not be used in any other way than necessary to verify its nature, characteristics, and functioning, similar to the way it is done in a physical store for testing purposes.

If the product has been used for purposes other than necessary to verify its nature, characteristics, and functioning or if it shows signs of use or wear, the Online Store has the right to reduce the refundable amount based on the decrease in the product’s value.

To return the product, the buyer must submit a statement of withdrawal from the purchase and send it to info@riverrope.com no later than 14 days after receiving the product.

The buyer must return the product within 14 days after submitting the withdrawal statement or provide evidence that they have handed over the product to the carrier within that period.

Upon receiving the returned product, the Online Store will refund the buyer without delay, but no later than 14 days after receiving the withdrawal statement, all fees received from the buyer under the contract.

The Online Store may withhold the refund until the item subject to the contract has been returned or until the buyer has provided evidence of returning the item, depending on which occurs first.
If the buyer has explicitly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to refund the excess cost beyond the cost associated with the standard delivery method.

The Online Store has the right to withdraw from the sales transaction and demand the return of the goods if the price of the goods in the online store has been marked significantly below the market price due to an error.

Free returns from parcel machines (in Estonia) within 14 days

OMNIVA
You can return products received from the Omniva parcel machine via the parcel machine itself by using the return code provided in the SMS or email notification about the package’s arrival.

SmartPOST
You can return products received from the blue SmartPOST parcel machine through the blue parcel machine using the same door code that is included in the SMS or email notification about the package’s arrival. If you want to return a package from the white parcel machine, please process the return in the my.smartpost.ee self-service portal based on the shipment number (barcode).

To return products received from the white SmartPOST parcel machine, go to the self-service portal at my.smartpost.ee to process the return. Click on “Return,” enter the package code (barcode), and select the parcel machine that is convenient for you for the return.

DPD
You can return products received from the DPD parcel machine via the parcel machine itself by using the return code provided in the SMS or email notification about the package’s arrival.

Submitting a Complaint

The Online Store is liable for non-conformity or defects in the goods sold to the buyer under the terms of the contract, which existed at the time of handing over the goods to the buyer and which becomes apparent within two years from the handing over of the goods to the buyer. Within the first year from handing over the goods to the buyer, it is presumed that the defect was present at the time of handing over the goods. The burden of disproving such presumption rests with the Online Store.

In case of a defect, the buyer has the right to contact the online store within two months by sending an email to the address info@riverrope.com

The Online Store is not liable for defects arising from the consumer’s actions or omissions (e.g., incorrect use, accident, etc.) or for normal wear and tear resulting from the item’s customary use.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund the buyer all fees associated with the sales agreement.

The Online Store will respond to the consumer’s complaint in writing or in a form that allows written reproduction within 15 days.

Dispute Resolution

If the buyer has complaints about the Online Store, these should be sent to the email address info@riverrope.com

If the buyer and the Online Store are unable to resolve the dispute by mutual agreement, the buyer has the option to contact the Consumer Dispute Resolution Commission. The terms of the proceedings and the submission of applications can be found here. The Consumer Dispute Resolution Commission is competent to resolve disputes arising from contracts between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.

The buyer may also turn to the European Union’s online dispute resolution platform.